{"id":15741,"date":"2025-07-25T07:56:38","date_gmt":"2025-07-25T07:56:38","guid":{"rendered":"https:\/\/fefashion.in\/?page_id=15741"},"modified":"2025-07-25T08:01:54","modified_gmt":"2025-07-25T08:01:54","slug":"faqs-help-center","status":"publish","type":"page","link":"https:\/\/fefashion.in\/?page_id=15741","title":{"rendered":"FAQs &amp; Help Center"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"15741\" class=\"elementor elementor-15741\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-5aa93f8 e-flex e-con-boxed e-con e-parent\" data-id=\"5aa93f8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2de0923 elementor-widget elementor-widget-html\" data-id=\"2de0923\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<link href=\"https:\/\/cdnjs.cloudflare.com\/ajax\/libs\/font-awesome\/6.4.0\/css\/all.min.css\" rel=\"stylesheet\">\r\n<style>\r\n  .faq-section {\r\n    font-family: 'Poppins', sans-serif;\r\n    background: #fff;\r\n    padding: 60px 20px;\r\n  }\r\n  .faq-section h2 {\r\n    text-align: center;\r\n    color: #222;\r\n    font-size: 30px;\r\n    margin-bottom: 35px;\r\n  }\r\n  .faq-container {\r\n    max-width: 850px;\r\n    margin: auto;\r\n  }\r\n  .faq-item {\r\n    background: #f9f9f9;\r\n    border-radius: 10px;\r\n    margin-bottom: 15px;\r\n    box-shadow: 0 3px 8px rgba(0,0,0,0.05);\r\n    overflow: hidden;\r\n  }\r\n  .faq-question {\r\n    cursor: pointer;\r\n    padding: 18px 25px;\r\n    font-size: 16px;\r\n    font-weight: 600;\r\n    color: #333;\r\n    display: flex;\r\n    justify-content: space-between;\r\n    align-items: center;\r\n  }\r\n  .faq-answer {\r\n    display: none;\r\n    padding: 0 25px 18px;\r\n    font-size: 14.5px;\r\n    color: #555;\r\n  }\r\n  .faq-question i {\r\n    transition: transform 0.3s;\r\n  }\r\n  .faq-item.active .faq-question i {\r\n    transform: rotate(180deg);\r\n  }\r\n  .faq-item.active .faq-answer {\r\n    display: block;\r\n  }\r\n<\/style>\r\n\r\n<div class=\"faq-section\">\r\n  <h2><i class=\"fas fa-question-circle\" style=\"color:#ff6f61;\"><\/i> FAQ & Help Center<\/h2>\r\n  <div class=\"faq-container\">\r\n\r\n    <div class=\"faq-item\">\r\n      <div class=\"faq-question\">\r\n        <span>How can I track my order?<\/span>\r\n        <i class=\"fas fa-chevron-down\"><\/i>\r\n      <\/div>\r\n      <div class=\"faq-answer\">\r\n        Once your order is shipped, you\u2019ll receive a tracking link via SMS or email. You can also visit our <a href=\"https:\/\/fefashion.in\/?page_id=15726\">Track Order<\/a> page anytime.\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"faq-item\">\r\n      <div class=\"faq-question\">\r\n        <span>Do you offer returns or exchanges?<\/span>\r\n        <i class=\"fas fa-chevron-down\"><\/i>\r\n      <\/div>\r\n      <div class=\"faq-answer\">\r\n        Yes. We accept returns or exchanges within 7 days of delivery. Please refer to our <a href=\"https:\/\/fefashion.in\/?page_id=11\">Return & Refund Policy<\/a> for more details.\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"faq-item\">\r\n      <div class=\"faq-question\">\r\n        <span>Do you provide Cash on Delivery?<\/span>\r\n        <i class=\"fas fa-chevron-down\"><\/i>\r\n      <\/div>\r\n      <div class=\"faq-answer\">\r\n        Yes, COD is available on most pin codes in India. Additional charges may apply depending on the courier partner.\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"faq-item\">\r\n      <div class=\"faq-question\">\r\n        <span>Which courier services do you use?<\/span>\r\n        <i class=\"fas fa-chevron-down\"><\/i>\r\n      <\/div>\r\n      <div class=\"faq-answer\">\r\n        We ship via DTDC, Delhivery, BlueDart, and other leading logistics partners depending on your location.\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"faq-item\">\r\n      <div class=\"faq-question\">\r\n        <span>Can I cancel my order?<\/span>\r\n        <i class=\"fas fa-chevron-down\"><\/i>\r\n      <\/div>\r\n      <div class=\"faq-answer\">\r\n        You can cancel your order before it is shipped. Contact us at <a href=\"mailto:newfefashion@gmail.com\">newfefashion@gmail.com<\/a> or call our support team.\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"faq-item\">\r\n      <div class=\"faq-question\">\r\n        <span>How can I contact customer support?<\/span>\r\n        <i class=\"fas fa-chevron-down\"><\/i>\r\n      <\/div>\r\n      <div class=\"faq-answer\">\r\n        For help, email us at <a href=\"mailto:newfefashion@gmail.com\">newfefashion@gmail.com<\/a> or use the <a href=\"#\">Contact Us<\/a> page to send a direct message.\r\n      <\/div>\r\n    <\/div>\r\n\r\n  <\/div>\r\n<\/div>\r\n\r\n<script>\r\n  document.querySelectorAll('.faq-question').forEach(item => {\r\n    item.addEventListener('click', () => {\r\n      const parent = item.parentElement;\r\n      parent.classList.toggle('active');\r\n    });\r\n  });\r\n<\/script>\r\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ &#038; Help Center How can I track my order? Once your order is shipped, you\u2019ll receive a tracking link<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15741","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/fefashion.in\/index.php?rest_route=\/wp\/v2\/pages\/15741","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fefashion.in\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fefashion.in\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fefashion.in\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fefashion.in\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=15741"}],"version-history":[{"count":10,"href":"https:\/\/fefashion.in\/index.php?rest_route=\/wp\/v2\/pages\/15741\/revisions"}],"predecessor-version":[{"id":15751,"href":"https:\/\/fefashion.in\/index.php?rest_route=\/wp\/v2\/pages\/15741\/revisions\/15751"}],"wp:attachment":[{"href":"https:\/\/fefashion.in\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=15741"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}